Service Charter

This Charter is an agreement we are making to our stakeholders about the quality of services they expect to get from us while discharging our mandate. The Charter is meant to create awareness on our role as an Agency charged with the promotion of clean sport in Kenya, give insights on our core mandate, provide information on the variety of services we offer, our ideals and stakeholders prospects.

As a part of our effort to improve services to our clients with consistency and high quality, and to maintain the leadership by providing locally and internationally distinguished services, the Agency puts emphasis on its service charter as a tool through which to enhance the importance of providing improved and monitored level of services to our clients.

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SERVICE DELIVERY CHARTER-ENGLISH 113.21 KB 105 downloads

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Processes and procedures for all services in the Citizens’ Service Delivery Charter

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Values-Based Education Procedure 267.92 KB 42 downloads

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Theraputic Use Exemption Procedure 184.44 KB 35 downloads

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Results Management Procedure - Legal 162.24 KB 46 downloads

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Procurement Planning Procedure 120.29 KB 40 downloads

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Payments Procedure 140.27 KB 40 downloads

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Compliance Procedure 188.57 KB 42 downloads

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